Return and Exchange Policy
At Smartguard Securtech, we strive to ensure customer satisfaction with every purchase. We understand that there may be instances where you need to return or exchange a product. This policy outlines the terms and conditions for returns and exchanges for products purchased through various platforms, including e-commerce, social media marketing, direct selling, and bulk orders through channel partners.
1. Eligibility for Returns and Exchanges
Products eligible for return or exchange must be in their original condition, unused, and in the same packaging as received.
Returns and exchanges are accepted within 15 days of the delivery date.
2. Products Covered
This policy applies to both hardware products, such as IoT devices and solutions (e.g., GPS devices, GSM CCTV cameras, home security solutions), and software/applications (e.g., sales and time-bound subscription sales of software applications).
3. Process for Returns and Exchanges
a) Initiating a Return or Exchange:
To initiate a return or exchange, please contact our customer support team at support@smartguardsecurtech.in or 7077940251 to obtain a Return Merchandise Authorization (RMA) number.
Clearly state the reason for the return or exchange and provide relevant details, including the order number, product name, and description.
b) Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
We recommend using a trackable shipping method to ensure that the returned items reach us safely.
c) Inspection and Approval:
Once we receive the returned product, our team will inspect it to verify its condition.
Approved returns will be processed for a refund, exchange, or store credit, depending on the customer’s preference.
4. Refunds and Credits
Refunds will be issued to the original payment method used for the purchase.
For subscription-based software, refunds may be prorated based on the remaining subscription period.
Store credits may be offered as an alternative to refunds, upon request.
5. Exclusions
Certain products may be non-returnable or non-refundable due to hygiene reasons, customization, or other factors specified at the time of purchase.
Returns or exchanges for products damaged due to misuse, negligence, or unauthorized modifications will not be accepted.
6. Contact Us
If you have any questions or concerns regarding our Return and Exchange Policy, please don’t hesitate to contact our customer support team at support@smartguardsecurtech.in or 7077940251.
7. Policy Updates
Smartguard Securtech reserves the right to update or modify this Return and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By purchasing products from Smartguard Securtech, customers acknowledge and agree to abide by the terms and conditions outlined in this Return and Exchange Policy.